Privacy Policy

Who is responsible

Quillmarthel Nutrition Ltd., Unit 4, Great Hampton Street, B18 6AQ Birmingham. Contact for privacy matters: [email protected].

Legal framework

Personal data is processed under UK GDPR and the Data Protection Act 2018 and the other rules that apply in United Kingdom. Where this policy and the law differ, the law prevails.

What we collect

When you order, we collect what is needed to deliver: name, delivery address, email, phone and the order contents. We do not collect or store card data on this site. When you browse, the site records technical data, IP address, browser, pages visited, through cookies described below.

• Customer contact and shipping details including legal name, postal address, email, and telephone number
• Order transaction records and dispatch documentation
• Technical telemetry including IP address, operating system, and browser version
• Customer service inquiries and communication logs

Why we use it

• To process and deliver orders and to handle returns.
• To answer your requests and send order updates.
• To keep the site secure and measure how it is used.
• To send offers, only if you subscribed, and you can unsubscribe from every message.

Cookies and browser data

The site stores small files in your browser. Necessary cookies keep the cart and the checkout session working and cannot be switched off. Analytics cookies tell us which pages are used, in aggregate. Marketing cookies are set only with your consent in the cookie banner. You can withdraw consent at any time in the banner or in your browser settings; see the Cookie Policy for the full list.

Who we share it with

Couriers receive the delivery details. The payment provider receives what is needed to take the payment. Hosting and analytics providers process data on our behalf under a contract. We never sell personal data.

Quillmarthel Nutrition Ltd. trades strictly within the United Kingdom under UK law, does not target California residents, and does not sell or share personal customer information with third-party data brokers.

How long we keep it

Order data is kept for as long as accounting law requires, then deleted. Account data is kept until you close the account. Analytics data is kept for 14 months.

Your rights

In accordance with the UK General Data Protection Regulation and the Data Protection Act 2018, UK residents possess enforceable rights to request access to their personal data, rectification of errors, complete erasure, restriction of processing, data portability, and objection to profiling.

Security

Quillmarthel Nutrition Ltd. does not process, capture, or store debit or credit card details. Payment is executed strictly via Cash on Delivery with no handling surcharge or via Direct Bank Transfer directly into our business account.

Questions about this policy

Write to [email protected] or call +44 0113 369 8440 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.

Merchant

Quillmarthel Nutrition Ltd.

Registered address

Unit 4, Great Hampton Street, B18 6AQ Birmingham

Email

[email protected]

Phone

+44 0113 369 8440

Working hours

Mon-Fri 09:00-18:00, Sat 10:00-16:00

Registration

Company No. 32802133